Delivery & Returns – VeparaShop

VeparaShop is operated by Vepara Ltd (company no. 11520955). Full delivery details are in our Shipping Policy.

Delivery

• Free tracked UK delivery on every order
• Orders are dispatched within 1–2 working days (Monday to Friday, excluding bank holidays)

Changed your mind?

You can cancel your order within 14 days of receiving it. Tell us within that time, then return the item within a further 14 days.

• Items must be unopened, unused and in their original sealed packaging.
• For health and hygiene reasons, sealed items such as fragrances, test kits, oximeters and blood pressure monitors cannot be returned once the seal is broken, unless faulty.
• You pay the return postage for change-of-mind returns. We recommend a tracked service.

Faulty, damaged or wrong item?

Tell us within 30 days of delivery. We will send you a prepaid return label and refund, replace or repair the item at no cost to you.

How to return

1. Email office@vepara.co.uk with your order number and reason for return. We will confirm your return.
2. Send the item to: Vepara Ltd, Unit D4, Braintree Road Industrial Estate, Braintree Road, Ruislip HA4 0EJ.

Refunds

Refunds are made to your original payment method within 14 days of us receiving your return. Delivery is free, so there is no delivery charge to refund.

This policy does not affect your statutory rights under the Consumer Rights Act 2015. Questions? Email office@vepara.co.uk or call +44 20 3149 0311.